Refund & Cancellation Policy

1. Our Guarantee

At InMoment, we want you to host unforgettable celebrations with complete peace of mind. If you are not satisfied with your event credit or service experience, we offer a straightforward, friction-free refund process.

2. 7-Day Money-Back Guarantee for Unused Credits

We provide a full 7-day money-back guarantee on all event credit purchases:

• ✓Request a refund within 7 days of purchase if your event credit has not been utilized.
• ✓Refunds are processed in full directly back to your original payment method.
• ✓Processing time typically takes 3–5 business days depending on your bank or local provider (Chapa / Telebirr / Cards).

3. Event Postponement or Date Changes

InMoment event credits never expire until an event album is concluded. If your wedding, birthday, or conference date shifts, you do not need to request a refund—your credit remains safe in your account indefinitely until your new event date.